SHIPPING & RETURNS

We want you to feel confident when shopping with Sereny Soul.

If you wish to return an item, please contact our Customer Support team before sending anything back.

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Return Conditions

To be considered for a return, items must:

• Be unworn and unused.

• Have all original tags attached.

• Be returned in their original condition and packaging.

Returns that do not meet these requirements may not be accepted.

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Return Shipping Costs

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

Original shipping charges are non-refundable unless required by applicable consumer law.

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Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, any eligible refund will be issued to your original payment method.

Please note that your payment provider may require additional time to process the refund.

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Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue promptly, please include:

• Your order number

• A description of the issue

• Clear photographs of the item

We'll review the situation and work with you to find an appropriate solution.